Telemedicine

Telemedicine offers patients a secure way to connect with Dr. Della, ND from the convenience of their home or workplace. If you have trouble finding a sitter, or time off to get to the office or live outside of Victoria, this offers a good alternative to in-person visits.

Initial visits can be conducted this way, and in most circumstances offer a replacement to in-person visits. If a physical exam is needed, then referrals may be made to a closer healthcare practitioner in some cases.

Lab work and supplements are shipped to patients, or requisition forms are emailed.

This allows patients to have a completely virtual experience.

How Telemedicine Works

1. Book an appointment online or by contacting Dr. Della, ND. You will receive a welcome email with details on intake forms and where and how to access her via Telemedicine.

2.  Click the emailed link to fill out the information on the online intake form. Review and sign the Telemedicine Consent forms. All information is kept completely private and confidential.

3. Go to the link provided in your email for your online consultation link via JaneApp. You may be required to download the chrome web browser. Please make sure you have a strong internet connection and are in a private, quiet location for your consultation.  

4. Enjoy secure, high-quality online video conferencing with Dr. Della when you need it, how you need it.

5. Labs can be emailed or mailed right to you, supplements mailed, and prescriptions called into your local pharmacy.

What is Telemedicine?

Telemedicine is the use of a qualified naturopathic doctor utilizing audio and video-conferencing as a means to conduct naturopathic consultations with patients. 

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Why use Telemedicine? 

• Helpful for busy individuals, parents, and people with limited time off

• Great for rural locations with minimal access medical services

• Minimizes travel burden and expenses

• Reduces CO2 emissions and environmental impacts

• A convenient and accessible naturopathic primary care option for British Columbians 

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Is Naturopathic Telemedicine Covered by My Extended Health Insurance Plan?

The likely answer is Yes! If you have Naturopathic medical coverage, your plan likely includes Telemedicine for NDs. It is always a good idea to contact your insurance provider to find out exactly what type of coverage you may have before making an appointment. Coverage can sometimes include additional costs to your time with Dr. Della, ND such as lab coverage.  

Insurance Providers with Naturopathic Telemedicine Services:

• Canada Life (formerly Great-West Life)

• Chambers of Commerce

• ClaimSecure 

• Co-operators 

• D. A. Townley  

• Desjardins Insurance

• Equitable Life

• Green Shield Canada 

• GroupSource

• Industrial Alliance

• Johnson Inc.

• Johnston Group

• Manulife 

• Maximum Benefits

• Pacific Blue Cross 

• RWAM 

• Sun Life Financial

• The Co-operators

• And many more!

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What Platforms are Required to use Telemedicine? 

• Telemedicine is made quick and easy by utilizing Personal Information Protection and Electronic Documents Act (PIPEDA) compliant platforms that protect your privacy.

• JaneApp is used as a primary means to communicate with your physician (messaging, file sharing, etc.) and book your appointments. JaneApp also has a telemedicine online video conferencing platform used to conduct consultations. You will be provided with a link to your appointment for your virtual consultation where your doctor will greet you. 

What Do I need for Telemedicine as a Patient? 

You will be required to have access to either a smartphone (audio and video capabilities) or computer, as well as a secure internet connection (strong wifi or direct internet connection). Additionally, you should be in a private, quiet room for your consultation to maximize clear communication and ensure your privacy (i.e., not in a public space such as a library). 

How Do I Book my Telemedicine Appointment? 

Bookings can be made online or by contacting Dr. Della, ND. You will be greeted with a welcome email and will be asked to fill out an initial intake form. This intake form will only be viewed by your naturopathic physician. You can also re-book follow-up appointments at your convenience through this online booking system. 

What About any Prescriptions or Supplement Recommendations?

Prescriptions from your Doctor can be faxed or called into any BC pharmacy for you to access. Just inform your physician of the pharmacy of your choice and we can send over your prescription for you to receive locally. 

Supplements can be accessed through an online ordering system (Fullscript) and will be shipped directly to your door. Your doctor will prescribe you specific recommendations based on your case, and you can access your prescription online by following the link provided by your doctor. Supplements usually take 7-10 business days to arrive at your door. Alternatively, you can speak to your doctor about accessing supplements through a local health store or integrative pharmacy.